Can not login

Updated 27/06/2023

There are more than one reason that can prevent you from successfully loggin in. When you are unable to login it is important to pay attention to the error message as it generally tells you the cause.

Here are some of the common causes.

You do not have a login account

We do not create a login account when you join since it requires you to create a password. It is up to you to create one. To indicate this you will likely to get an account does not exist error message.

Password does not match

If you receive incorrect login details message it is likely that you have entered your username or password incorrect. Your username is your email address. If you can not remember the password, use the Reset password option from the login page. This will send you a password reset link to your registered email address.

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